Jon Curtis Ceramics

Shipping & Returns

Delivery Details & Policy

All deliveries are subject to stock availability and authorisation of your payment.

We shall endeavour to deliver the Goods you have offered to purchase within 5 working days (excluding public holidays) after we advise you of the Transaction Details. If there are any delays we will notify you of such delay as soon as possible.

We can only deliver to addresses within the United Kingdom mainland.

Your order will be delivered to the address which you notify in the checkout or, if completing your purchase over the telephone, is stated as the delivery address in the confirmation email we will send to you.

We can only deliver the goods to you during office hours, Monday to Friday. We are unable to specify the time at which the goods will be delivered to you.

If you do not accept delivery of Goods ordered by you within two weeks of our first attempt to deliver the Goods to you, we reserve the right to charge you for any consequential storage or re-delivery costs reasonably incurred by us.

A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.

Returns  Policy

This returns policy does not affect your legal rights.

If you believe that the Goods are broken or damaged on delivery, please contact us by telephone, e-mail, or in writing within seven working days of delivery. We will offer a refund or exchange upon return of the damaged item. We will ask you to send the items back to us in their original packaging and we will reimburse you the cost of the postage.

If you are unhappy with an item or items for any other reason you can return your order in its original condition within seven working days of the date upon which you receive it and we will refund you the purchase price including the cost of delivery of the item or items returned. You will be responsible for the item or items until they reach us and for the cost of return of the goods to the Gallery. For your own protection we suggest you use a secure delivery method which requires a signature upon delivery. If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage.

All Goods being returned must be securely packed and suitably boxed. We recommend that the original packaging is used where possible. We cannot provide additional packaging or boxes for any returning items